Recent News

Epsilon’s VP of Commercial Services Discusses Avast Acquisition of AVG
October 11, 2016

Epsilon’s Vice President of Commercial Services, Jason Lee, discusses the Avast acquisition of AVG with CRN:

“I think the product development is on the right track…There is so much depth and breadth to RMM and the anti-virus and security products and how those pieces come together to form the full puzzle … With the experience of AVG and Avast, they have been getting granular and more purposeful in how that content is disseminated and allow [customers] to consume it better,” Lee said.

Read the full article here.

 

Epsilon Takes Employee Wellness to the Next Level at the Fit Company Challenge
May 13, 2016

Fit_logo_red

On April 28, 2016 participants from companies located in the Asheville area took part in the Fit Company Challenge, a corporate wellness event hosted by the Fit Company Institute providing area companies an opportunity to show the importance of living a fit and healthy lifestyle. Participants worked in teams of 3 to 4 towards completing a variety of fitness stations tailored to challenge the team member’s current fitness level and earn points towards their company’s overall score.

At the first inaugural event in Asheville, Champion Credit Union took the top company spot in this year’s Large Team division. “The Asheville Fit Company Challenge was an amazing experience for our organization and one that we hope to participate in again,” said Jake Robinson, President & CEO at Champion Credit Union. “The spirit of competition and encouragement of others really brought out the best in our employees and will help propel our internal wellness program to new heights.”

Epsilon, Inc. took the top spot in the Medium Team division, and Sara Levine, Director of Human Resources was thrilled to have Epsilon team members compete together. “At Epsilon, we encourage our employees to reach their personal fitness goals by competing in races and events. We are proud of our team for the seriously intense workout they completed and for the camaraderie they shared with each other at the Fit Company Challenge.”

Team Epsilon Participants

Team Epsilon Participants

On event date, with the help of over 20 volunteers assisting the contenders, participants challenged their strength, conditioning, power, agility, and ended with a test of endurance in order to show their companies and colleagues that they practice what they preach. Participants used their involvement to bring out company team members, and family members to cheer them on and promote the importance of having fun and effective corporate wellness programs at their companies.

The challenge was held at UNC Asheville in Asheville, North Carolina, a short drive from downtown Asheville.

The following is a list of the top finishers in Asheville that participated in the 2016 Fit Company Challenge:

Fit Company Fittest Awards

Fittest Companies Overall
1. Champion Credit Union
2. Epsilon, Inc.
3. Phenix Research Products
4. Sanesco International

Fittest Companies by Division

Large Division:
1. Champion Credit Union

Medium Division:
1. Epsilon, Inc.
2. Phenix Research Products
3. Sanesco International

Fittest Teams By Level

Course 1 – Level 2

1) Champion Credit Union – #58

  •      Jake Robinson
  •      Nathan Whitson
  •      Marc Trull
  •      Ben Bailey

2) Epsilon, Inc. – #65

  •      Shannon Wood
  •      Eric Oelschlaeger
  •      Tom Benzon
  •      TJ Wilkes

3) Phenix Research Products – #66

  •      Andrew Pickens
  •      Bryant Belin
  •      Justin Fell

Course 1 – Level 1

1) Champion Credit Union – #52

  •      Lori Chappell
  •      Noralynn Gudger
  •      Brittainy Crawford

2) Phenix Research Products – #68

  •      Dawn Clark
  •      Debi Brucker
  •      Niki Metcalf
  •      Jan Luquire

3) Epsilon, Inc. – #64

  •      Sara Levine
  •      Gabe Huntress
  •      Mike Kane

Course 2 – Level 2

1) Phenix Research Products – #67

  •      Greg Schulz
  •      Phil Wikoff
  •      Rob Harmon

2) Champion Credit Union – #58

  •      Jake Robinson
  •      Nathan Whitson
  •      Marc Trull
  •      Ben Bailey

3) Epsilon, Inc. – #65

  •      Shannon Wood
  •      Eric Oelschlaeger
  •      Tom Benzon
  •      TJ Wilkes

Course 2 – Level 1

1) Champion Credit Union – #52

  •      Lori Chappell
  •      Noralynn Gudger
  •      Brittainy Crawford

2) Sanesco International – #61

  •      Laura Esmond
  •      Michael Keating
  •      Nathan Bridges
  •      Eric Schiling

3) Phenix Research Products – #66

  •      Andrew Pickens
  •      Bryant Belin
  •      Justin Fell

Course 3 – Level 2

1) Phenix Research Products – #67

  •      Greg Schulz
  •      Phil Wikoff
  •      Rob Harmon

2) Phenix Research Products – #66

  •      Andrew Pickens
  •      Bryant Belin
  •      Justin Fell

Course 3 – Level 1

1) Champion Credit Union – #52

  •      Lori Chappell
  •      Noralynn Gudger
  •      Brittainy Crawford

2) Sanesco International – #61

  •      Laura Esmond
  •      Michael Keating
  •      Nathan Bridges
  •      Eric Schiling

3) Epsilon, Inc. – #63

  •      Kelly Mitchell
  •      Michael Baldwin
  •      Eric Stinehart

Organizations that brought out testers to assist contenders on event date and sponsored the event include –

  •     Blue Ridge CrossFit
  •     Hard Exercise Works

About the Fit Company Institute, LLC:
The Fit Company Institute is based in Austin, Texas and is dedicated to help companies thrive through wellness. The Fit Company Challenge helps companies be their best by creating the most productive, focused, energetic, happiest, and cohesive teams possible.

Find more at http://www.fitcompany.com and upcoming events in Nashville, Austin, Minneapolis, and Chicago

Epsilon, Inc. Becomes Microsoft Authorized Education Partner
April 22, 2016

Epsilon, Inc. announced the renewal of its Microsoft Authorized Education Partner (AEP), demonstrating its ability to meet Microsoft academic customers’ evolving needs in today’s dynamic business environment. To earn a Microsoft AEP authorization, partners must complete a test to prove their level of academic licensing and market expertise.

The AEP program is designed to train participating resellers on Microsoft’s Academic licensing, authorize them to purchase and resell Microsoft Academic licenses, and demonstrate to potential customers that they are approved and knowledgeable academic partners.

Headquartered in Western North Carolina, Epsilon, Inc. works with both Commercial and Federal customers providing technology solutions, including 24×7 Help Desk Support, Proactive Network Monitoring & Managed Services, Advanced Security Services, and CIO Consulting Services.

“This Microsoft AEP authorization shows our commitment and specialism in the academic IT marketplace and demonstrates our knowledge of Microsoft and its academic products. We hope to accelerate our academic customers’ successes by serving as technology advisors for their IT requirements.”

– Jason Lee, Vice President of Commercial Services, Epsilon, Inc.

“By becoming AEPs, partners show themselves to be committed and trained in providing discounted Microsoft academic products to the education market,” said Anthony Salcito, vice president of Education for Microsoft Corp.’s Worldwide Public Sector. “This authorization, along with our other education partner initiatives, gives our partners recognition of their areas of expertise and our academic customers the confidence that they are buying from academic IT specialists.”

The Microsoft AEP Program is designed to authorize and equip organizations that deliver academic products and services through the Microsoft platform with the training, resources and support they need to provide their customers with superior experiences and outcomes.

 

Epsilon, Inc. Partners with OpenDNS
February 3, 2016

Epsilon, Inc. partners with leading internet security service provider, OpenDNS, to provide safer, better, and faster internet browsing for Epsilon’s All-Inclusive Managed Services Customers. OpenDNS reduces security issues that may arise from opening emails with malicious attachments or links to malicious websites without slowing down web browsing speed. While most firewall based security products can only protect devices located in a single physical space, the OpenDNS service protects office users and remote workers using home or public wireless networks, where security threats are even more common. When integrated with Epsilon’s monitoring and alerting platform, OpenDNS allows Epsilon technicians to respond immediately to security threats to minimize impact to our customer’s organization. OpenDNS is one more way that Epsilon continues to improve their service model to better support their clients as technology evolves.

“Firewalls and anti-virus are certainly essential to everyday business, and these toolsets are not going away anytime soon.  However, cyber threats are becoming much more sophisticated and even in Western North Carolina we are seeing a number of businesses become targets in attempts to steal or corrupt company data.  Increasingly we are finding that the tools used to combat these threats are no longer sufficient—especially as more businesses are embracing the flexibility of a mobile workforce. OpenDNS does not eliminate the threat, but it allows us to improve and expand our protection both inside and outside of the office walls.” 

– Jason Lee, Vice President of Commercial Services, Epsilon, Inc.

Headquartered in Western North Carolina, Epsilon, Inc. works with both Commercial and Federal customers providing technology solutions, including 24×7 Help Desk Support, Proactive Network Monitoring & Managed Services, Advanced Security Services, and CIO Consulting Services.

Identity Protection Services Offered to Victims of OPM Data Breach Offers Peace of Mind at the Expense of Security
December 15, 2015

by: Eric Oelschlaeger & Michael Taylor

Many Epsilon employees, myself included, were among the 22.1 Million people to have their privacy compromised by the Office of Personnel Management data breach. For those unfamiliar with the breach, OPM’s records on millions of federal employees, applicants, and contractors who received or sought a security clearance prior to June 2015 have been stolen.

In addition to the usual information used to verify identity, open a bank account, or apply for a loan, OPM stores employment history, drivers license and passport information, social security numbers for close family, names and contact information for friends and coworkers, notes from investigators, fingerprints, and detailed medical and lifestyle history for many of these individuals. In short, the information that was stolen is a pretty good summary of all of the details that you would NOT want someone to know about you. In addition to being used for identity theft, this information could be used to impersonate a friend or loved one, for blackmail, or even, theoretically, to frame someone for a crime.

For those who had their data compromised, the notification letter from OPM that many of us received recently offers little solace. In this letter, OPM details how they contracted with a company called ID Experts (for $133M) to provide identity theft protection services including insurance, monitoring, and restoration services to affected individuals and their dependents under 18 years old. This three years of coverage will, in theory, protect my daughter’s identity until she is nearly 10 years old—but leaves her vulnerable to identity theft due to this incident for the rest of her life.
Michael Taylor, our Cyber Security Expert, presented some even more disturbing findings from his experience in attempting to register for the OPM sanctioned identity protection services. Specifically, he discovered that four out of the five identification verification questions requested information that would either be directly available to, or easily inferred from, the information obtained by the hackers who stole our information from OPM. Worse, individuals cannot change these questions to something that the hackers would not know—which is an industry best practice. Additionally, the site only allows up to a fifteen-character password. In this day and age, fifteen character passwords are considered insufficient for security since inexperienced hackers can gain access to accounts with this low level of protection in a matter of a couple hours.

In other words, the monitoring service offered by MyIDCare could easily be bypassed with no additional information other than what attackers already possess. What’s more is that MyIDCare prompts the user to enter even more sensitive information such as bank and credit card information and social media account information, in order to monitor these services. This means that a hacker could use the flaw in their verification system to easily obtain direct access to even more damaging information, while simultaneously disabling the protection mechanism that would alert the victim of the identity theft event.

So, what is there to do if this affects you or someone you care about?

First, reach out directly to the folks at MyIDCare and encourage them to revisit their security best practices and allow end users to choose their own security challenge questions. Additionally, we believe they should add a notice to the dedicated registration page for OPM victims that reminds them not to provide any information that would be available to OPM hackers as a part of their security challenge questions.

Second, in addition to taking basic identity protection precautions (there are exhaustive resources publically available on this topic, so I will not cover it here) explore alternate methods of securing your financial identity. For example, back in June the Federal Trade Commission recommended placing a credit freeze with all three bureaus and provided instruction on how to do so here. The cost is minimal, but a credit freeze generally prevents someone from opening an account in your name because the issuing bank will not be able to run a credit report without your consent. While this method does not monitor current accounts, it also does not create an additional information repository that is vulnerable to attack.

Epsilon Provides IT Infrastructure for Asheville ‘Hack for Food’ Event
June 24, 2013

Epsilon, Inc. partnered with the Education and Research Consortium of the Western Carolinas (ERC) for “The Hack for Food” presented by Code for Asheville at the Enka A-B Tech campus, held on June 1.

The event was part of the National Day of Civic Hacking, an event designed to “ bring together citizens, software developers, and entrepreneurs from all over the nation to collaboratively create, build, and invent new solutions using publicly-released data, code and technology to solve challenges relevant to our neighborhoods, our cities, our states and our country.”

Epsilon provided network infrastructure to the conference rooms housing the event.

Epsilon Partners with Meet the Geeks for 2013 WNC BIT Summit
June 11, 2013

Asheville, NC – Epsilon, Inc. partnered with volunteer-based organization Meet the Geeks on Tuesday, June 4 to hold the 2013 WNC Business and Information Technology Summit (BITS) at the Hilton in Biltmore Park.  The event gave attendees an opportunity to learn about and discuss the latest IT technologies and how evolving technology needs affect the way small-to-medium-sized businesses consider the future.

The event included multiple presentations including a keynote address titled, “Demystifying the Cloud” delivered by Yung Chou, Technology Evangelist at Microsoft’s US Developer and Platform Evangelism team.  Mr. Chou spoke in detail at how cloud computing is rapidly transforming the IT industry from its traditional deployment model to a service-centric and user-driven approach for today’s business environment.

Additional presentations:

“Managed Services: Rethinking the Rules of Business IT” was delivered by Matt Fraser, Sales Manager at Epsilon Inc.  Mr. Fraser conveyed the value of IT providers adopting a “more proactive attitude to helping their customers” through a managed service as an alternative to traditional break/fix solutions.  

“Behavior Matters: Using Social Analytics to Drive Business” was delivered by Ian Bryan, Founder of Sensible City and Communications Strategist at Mycelium.  Mr. Bryan spoke on “real customers and real business opportunities” unseen in most social media tools.

“Backup and Disaster Recovery” was delivered by Ed Tatsch, President and Owner of ETS Networks, Inc.  Mr. Tasch educated attendees on “how to formulate a plan for getting your business back in business when disaster strikes.”

 “What Technology Skills Do You Need?” was delivered by Cindy Ireland, VP of IT at DoctorDirectory.  Ms. Ireland discussed the value of understanding  technology needs and finding “qualified resources to fill those requirements.”

“Making IT Work for Your Business” was delivered by Audrey Reynolds, Business Operations Analyst at NTCA – The Rural Broadband Association.  Ms. Reynolds addressed key concepts “to get the most out of your technology software and services.”

“Are Your Computers & Network Safe?” was delivered by Rich Winslow, Founder of Automated Results.  Mr. Winslow guided attendees through IT security risks and practical ways to secure critical data.

Epsilon Sponsors Open Data Day on October 16
October 18, 2012

Epsilon, Inc. was a co-sponsor for Open Data Day, held at the US Cellular Center in Asheville, North Carolina on October 16, 2012.

The community event focused on enabling citizens to create more optimized solutions to controlling data, easier upgrade paths, and easier to build systems; keynote addresses, case studies, workshops, and opportunities to collaborate with community visionaries were included as part of the day’s events.  The event gathered 107 attendees from across the state.

Epsilon was honored to have the opportunity to support such an important initiative.

Epsilon Receives the Impact Award at the Asheville Chamber’s 115th Annual Meeting
June 22, 2012

At last night’s Annual Meeting, Epsilon received the Impact Award for fast growth “that has significantly impacted the economic development of the Asheville area”. We would like to thank the Asheville Area Chamber of Commerce and the Advocates for Small Business for electing Epsilon the winner of the 2012 Impact Award. And, of course, thank you to our many clients, partners, and community supporters!