Call Center Support

Always Available Call Center Support

At Epsilon, we understand that your business needs are not confined to the standard nine-to-five. That’s why our Call Center Support, based in the scenic Weaverville, NC, offers round-the-clock assistance every day of the year. Our reach extends far beyond our headquarters, providing national and international support tailored to the unique requirements of each client.

Exceptional Service with "White Glove" Touch

Our commitment to “white glove” service is at the core of our Call Center Support. We believe that the key to an outstanding customer experience lies in the hands of our dedicated employees. Through a relentless focus on quality, performance management, and comprehensive training, we empower our associates to excel in every customer interaction. This dedication not only increases First Call Resolution (FCR) rates but also reduces the costs associated with call center services.

Industry-Leading Standards and Training

Epsilon’s Call Center is not just about providing support; it’s about setting the standard for excellence. We adhere to the Information Technology Infrastructure Library (ITIL) v3 Framework, ensuring that all our Call Center employees are well-versed in ITIL v3 principles. Additionally, we utilize the Customer Operations Performance Centre (COPC) methodology for benchmarking and standardization, which guarantees consistent and high-quality call center operations and performance.

Don't let time zones or geography limit your customer service capabilities. Contact Epsilon today and experience the difference that professional, 24/7/365 Call Center Support can make for your business.

Enhance Your Customer Support

Epsilon follows the Information Technology Infrastructure Library (ITIL) v3 Framework, and all our Call Center employees are ITIL v3 trained. We also employ Customer Operations Performance Centre (COPC) methodology for benchmarking and standardization of call center operations and performance.

Since 2008, Epsilon has provided technology solutions to a variety of organizations.

Epsilon Inc. Headquarters

1 Monticello Village Drive
Weaverville, NC 28787
828-398-5400

Epsilon Denver, CO Metro

735 S Xenon Ct
Lakewood, CO 80228
303-297-7870

Epsilon Greenville SC

86 Brookfield Oaks Drive
Greenville, SC 29607
864-519-0600

Epsilon Washington DC

2231 Crystal Drive, Suite 205
Arlington, VA 22202
202-516-6598

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