Account Manager II
Account Manager II Full Time Location: Weaverville, NC Flexibility: 60% Remote Apply now Account Manager II Who is Epsilon: Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States. Epsilon is known for its solution-focused and innovative approach, aligning technology systems, tools, and processes with the missions and objectives of its customers. Epsilon’s headquarters are in Weaverville, NC with other corporate offices in Greenville, SC, Crystal City, VA, and Denver, CO. We have employees in 30+ States across the U.S. Why work for Epsilon: In joining Epsilon’s team, you will have the opportunity to contribute to Epsilon’s business and customer initiatives, as well as influence our brand culture through people interaction and technology advancements. Epsilon invests in our employees by promoting from within and enabling employees to elevate their knowledge and skill set in their profession by allocating $3,000 annually in Professional Development funds. We also offer competitive pay, comprehensive benefits through one of the largest national carriers, Paid Time Off (PTO) that increases with tenure and has a generous rollover, 11 company paid Holidays, and 401(k) with immediate contribution. Where you’ll work: This is a hybrid onsite/remote opportunity where you will report to Epsilon’s corporate location in Weaverville, NC and have the flexibility to work from home based on business needs. The Account Management Culture: Epsilon’s Account Management team works closely with existing customer accounts and members of the Solution Center to ensure customer satisfaction. Account Managers are essential liaisons between the internal Epsilon team and our clients to promote the success of all parties. An average day: As Account Manager II, you will maintain existing customer accounts, acknowledge and take care of their needs, and ensure their overall satisfaction. You will deliver Quarterly Business Reviews to customers to ensure they understand the services that Epsilon is providing and the technology gaps that they have and need to budget for. You will promote company services or products to attract and develop new accounts, and work with customers to collaborate and cross-pollinate. You will work with the Customer Engagement Manager on ways to interact with customers and develop ways to creatively market Epsilon. Additionally, in this position you will: Focus on developing and maintaining long-term relationships with portfolio of assigned customers. Communicate regularly with current and potential customers, through all forums, to determine their needs, offer support, and find solutions to issues. Act as the primary liaison between customers and Epsilon’s internal help desk and project teams to ensure the timely and successful delivery of Epsilon solutions and services according to customer needs and objectives, within the prescribed budget. Call upon assigned customers to introduce them to Epsilon’s products and services and discuss the desirability and practicality of the products and how their business can benefit from the services offered. Work closely with assigned customers with the delivery of quarterly business reviews of their Epsilon support contracts and IT asset summary, identify gaps in IT services, and deliver proposals for products and services. Prepare and deliver targeted presentations of the company’s products or services, prepare bids, and close sales. Communicate progress of monthly/quarterly initiatives to internal and external stakeholders. Forecast and track key account metrics. Basic Qualifications: Bachelor’s degree in related field or 3-5 years of experience in a related field such as account management, marketing, or outside sales. Familiar with a variety of the field’s concepts, practices, and procedures. Excellent listening, negotiation, and presentation skills. Ability to communicate and influence with credibly to customers, potential customers and across the organization, including executive and C-level. Experience in delivering client-focused solutions based on customer needs. Strong attention to detail and the ability to successfully manage competing priorities. Connect directly with your dedicated recruiter, Jeannine, on Epsilon’s careers page. https://epsilon-inc.com/careers/ Epsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. EEO/AA: Minorities/Females/Disabled/Vets. Please click here to review your rights under EEO policy. If you are an individual with a disability and need special assistance or reasonable accommodation in applying for employment with Epsilon, Inc., please contact our Recruiting department by phone 828-398-5414 or by email careers@epsilon-inc.com. #LI-JW1 #LI-HYBRID Apply now
Epsilon Skillbridge Internship (Remote)
Epsilon Skillbridge Internship (Remote) Epsilon Remote Internship Location: Weaverville, NC Flexibility: 100% Remote Apply now Epsilon Skillbridge Internship (Remote) As a Service-Disabled Veteran Owned Business, Epsilon is proud to participate in the DOD SkillBridge program assisting U.S. Service Members in their transition from active duty to a civilian career. Our Skillbridge program is designed to develop and enhance proficiencies on a broad level by offering skills -based training and experience in a civilian environment. Who is eligible? Active-Duty United States Military Service Members and select groups of the National Guard and the Reserves who are approved by their command to participate the DOD SkillBridge program within 180-days of their End of Service (EOS) date. What locations are available? Epsilon’s SkillBridge program is 100% remote and will allow service members to get real world experience using cloud-based collaboration tools. This means you can participate from anywhere inside the continental United States. What are our internship initiatives? Our SkillBridge internships are not tied to specific positions or job titles, but rather areas of competency within the below fields: Infrastructure/Cloud Support Systems Support Network Support Security Information Assurance Security Operations IT Quality Assurance IT Project Management Data/Analytics/Reporting Technical Writing/Proposal Development Service Operations (Knowledge & Problem Management) If you are interested in pursuing an onsite Cyberspace Operations Instructor internship please review and apply to this posting: Epsilon Skillbridge Internship Cyberspace Operations Instructor (Onsite) | Epsilon Inc (epsilon-inc.com) Additional Advantages: Our goal is to set you up for success, ensuring you have the tools you need to succeed in pursuing a civilian career. Therefore, as you reach the end of your internship with Epsilon, we are also able to provide you with additional career support and guidance upon request. Resume Writing – we will review and assist you with creating or editing your resume. Interview Preparation – we will help you prepare for job interviews by coaching you on how to craft meaningful responses to questions during an interview. Am I qualified? To qualify for our program, you must: Be a U.S. Service Member Be located in the continental United States Be eligible to participate in Skillbridge between 60 -180 days Have at least one or more of the below interests, training, education or recent experience: Either pursuing and near completion or hold a degree in a field related to the above mentioned areas of competency Holds Certification(s) relating to the above areas of competency Has hands on experience in a related role during military service. Has completed or is pursuing training in one or more of the above areas of competency (not related to a college degree) Is a hobbyist one or more in the above areas of competency but has not had the opportunity to put knowledge/skills into practice in a work environment. How do I apply for Epsilon’s SkillBridge Program? To apply for our SkillBridge program, please apply to this posting. Submit your resume by uploading it with your application (preferred) and in the body of the email application window please identify which of the above skill area(s) you have the most interest in pursuing. If you do not have a resume to upload, please provide your contact information: Full Name, Phone, Email (required).In the body of the email application window, please also provide a brief explanation of your military experience and which of the above skill area(s) you have the most interest in pursuing. Once you have applied and you meet our preliminary qualifications, you will receive an email instructing you to complete Epsilon’s SkillBridge Questionnaire. Upon completion of this questionnaire your responses will be reviewed by our sponsor team. What happens after I submit the questionnaire? If we have availability to host you in one of the skill areas in our program: You will be contacted to schedule an initial conversation with an Epsilon Recruiter. If the recruiter conversation goes well, an interview with a Sponsor for the identified skill area will be scheduled. Following the interview, a decision will be made to extend an Internship Agreement or not, based on both parties’ interest in moving forward. If we do not have availability to host you in our program, you will be notified via email. Thank you for considering Epsilon for your SkillBridge Internship, we look forward to connecting! ** Space in our SkillBridge internship program is limited. Employment opportunities at the end of the internship will be based on business needs and internships are not a guarantee of future employment with Epsilon. ** Epsilon, Inc. is an approved partner of the DOD Skillbridge Program. #LI-DNP #LI-JC Apply now
'%3e%3cg id='Final-Copy-2_2_' transform='translate(1275.000000, 200.000000)'%3e%3cpath class='st0' d='M7.4,12.8h6.8l3.1-11.6H7.4C4.2,1.2,1.6,3.8,1.6,7S4.2,12.8,7.4,12.8z'/%3e%3c/g%3e%3c/g%3e%3c/g%3e%3cg id='final---dec.11-2020'%3e%3cg id='_x30_208-our-toggle' transform='translate(-1275.000000, -200.000000)'%3e%3cg id='Final-Copy-2' transform='translate(1275.000000, 200.000000)'%3e%3cpath class='st1' d='M22.6,0H7.4c-3.9,0-7,3.1-7,7s3.1,7,7,7h15.2c3.9,0,7-3.1,7-7S26.4,0,22.6,0z M1.6,7c0-3.2,2.6-5.8,5.8-5.8 h9.9l-3.1,11.6H7.4C4.2,12.8,1.6,10.2,1.6,7z'/%3e%3cpath id='x' class='st2' d='M24.6,4c0.2,0.2,0.2,0.6,0,0.8l0,0L22.5,7l2.2,2.2c0.2,0.2,0.2,0.6,0,0.8c-0.2,0.2-0.6,0.2-0.8,0 l0,0l-2.2-2.2L19.5,10c-0.2,0.2-0.6,0.2-0.8,0c-0.2-0.2-0.2-0.6,0-0.8l0,0L20.8,7l-2.2-2.2c-0.2-0.2-0.2-0.6,0-0.8 c0.2-0.2,0.6-0.2,0.8,0l0,0l2.2,2.2L23.8,4C24,3.8,24.4,3.8,24.6,4z'/%3e%3cpath id='y' class='st3' d='M12.7,4.1c0.2,0.2,0.3,0.6,0.1,0.8l0,0L8.6,9.8C8.5,9.9,8.4,10,8.3,10c-0.2,0.1-0.5,0.1-0.7-0.1l0,0 L5.4,7.7c-0.2-0.2-0.2-0.6,0-0.8c0.2-0.2,0.6-0.2,0.8,0l0,0L8,8.6l3.8-4.5C12,3.9,12.4,3.9,12.7,4.1z'/%3e%3c/g%3e%3c/g%3e%3c/g%3e%3c/g%3e%3c/svg%3e)
Your Privacy Choices